Service Planning and Implementation – L4 (Classroom)

On completion of this unit the learner will have knowledge and application skills in planning to meet internal and external customer requirements, ensuring delivery of quality service and monitoring and review of customer service.

What You'll Learn

• Plan to meet internal and external customer requirements.
• Ensure the delivery of quality service.
• Monitor and review customer service.

Minimum Entry Requirement

GCE O Level with a credit in English and Maths or;

WPLN Level 5;

Individuals who are customer service-oriented and possess an outgoing personality.

New entrants to the hotel and accommodations sector.

Current industry professionals seeking to advance their skills.

Individuals seeking career transition opportunities.