Profile

This is a 100% e-learning course that runs on a PC or laptop web browser. At the end of this course, you will learn:

Types of services and nature of service processes
Service concept as a strategic tool
Managing customer and business relationships
Customer expectations, service quality and confidence
Managing service supply chains
Integrating networks, technology and information
Performance measurement
Service strategy
SCOR model, Total Quality Management (TQM) and Balanced Scorecard

What You'll Learn

This course aims to provide learners a good understanding of the different types of services and managerial implication, the competitive environment of services, types of competitive strategies. It also includes steps to design service process and develop blueprint, nature of capacity planning & key considerations.

This course is to be completed within 1 month from the date of successful registration.