Profile

This course is only intended for the low wage workers in the PWM-Food Services Sector.

Recognise the types of customers and triggers of potential service challenges in the food service environment
Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
Project the image and persona of a food and beverage professional
Communicate effectively when interacting with customers and handling service challenges
Provide feedback on areas of improvement and unresolved service challenges through proper channels

What You'll Learn

The Customer Service Excellence Level 1 course for the Food Services Sector aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.