Prepare and Serve Hot Beverages (Part of SCTP)

On completion, the learner will have the knowledge and application skills in preparing and serving hot beverages.

What You'll Learn

• Describe the types and characteristics of hot beverages offer at a traditional coffee shop.
• Prepare and serve hot beverages.
• Describe various methods to communicate more effectively with customers and co-workers.

Minimum Entry Requirement

Basic literacy (level 2) and numeracy skills required.