Mastering the Art of Collaboration at the Workplace

At the end of this unit learners should be able to:

• Identify types of tools and platforms by implementing and sharing

the knowledge for collaboration

• Contribute to identified goals collaboratively based on assigned

roles and responsibilities to foster team spirit

• Apply team communication and listening techniques to share

information, knowledge and experiences with co-workers

• Demonstrate positive attitude and behavior when interacting with

stakeholders in various situations

• Demonstrate diversity and social awareness by understanding

others' situations, perspectives and emotions

• Maintain relationships by building rapport and observing workplace

and social etiquette

• Escalating information pertaining to conflicts to relevant

stakeholders

• Seek feedback from co-workers to improve self and performance

What You'll Learn

This programme aims to enable learners to manage relationships and

work collaboratively and effectively with others to achieve goals.

Learners will contribute to a positive and cooperative working

environment by fulfilling own responsibilities, managing interpersonal

relationships and providing support to others to achieve goals.

Minimum Entry Requirement

• No formal qualification
• Participants should have the ability to converse, read & write in English.