Manage Customer Services (SSF)

This course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

What You'll Learn

• Alignment of customer service system with organisational objectives
• Process of implementing a customer service system
• Maintaining and monitoring customer service systems
• Process of continuous improvement of customer service system

Minimum Entry Requirement

• Learners must have a minimum pass in English (C6) for GCE 'O'

Level Certificate and above or its equivalent (i.e. WSQ Work Place

Literacy and Numeracy Skills Level 5).

• For learners who do not meet the minimum requirements, an oral

interview would be conducted to determine suitability for the course