Itilâ®4 Specialist: Create, Deliver, and Support (cds) (sf) (synchronous E-Learning)

• Describe the basic concepts, principles, service value system components and practices acquired in ITIL 4 Foundation course. The learner will be able to better appreciate and apply in depth concepts and ITIL practices in the subsequent modules for creation, delivery and support services.
• Describe the key concepts and challenges relating communication, organization structures, collaborative teams, team capabilities and team culture across service value system. Explain how to plan and manage resources in the service value system.
• Describe the use and benefit of information and technology across the service value system.
• Describe the role of value streams in the service value system. Explain how value stream is able streamline organization flow of work and consideration when designing a value stream.
• Explain how to use a value stream to design develops and transition new service. Describe how some of the ITIL practices contribute to a value stream for new service.
• Explain how to use a value stream to provide user support. Describe how some of the ITIL practices contribute to a value stream for user support.
• Describe how to co-ordinate, prioritize and structure work and activities to create, deliver and support services. Describe the use of "shift-left approach to support service value system.
• Describe the various sourcing options and its consideration across service value system. Explain how organization can manage and integrate multiple suppliers in a value stream via service integration and management.

What You'll Learn

This is a four-day course which offers the candidates with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services and relevant practices, methods and tools. It will cover service performance and will give candidates with an understanding of service quality and improvement methods. After completing the course, the candidates will be equipped with adequate knowledge to prepare themselves for the ITIL® 4 Specialist Create, Deliver and Support Certification examination. This is one of the core module to achieve ITIL® 4 Managing Professional (MP) designation.

• Understand the concepts and challenges relating to the following across the service value system
• Understand how to use a 'shift left ' approach
• Know how to plan and manage resources in the service value system
• Understand the use and value of information and technology across the service value system
• Know how to use a value stream to design, develop and transition new services
• Know how the following ITIL practices contribute to a value stream for a new service
• Know how to use a value stream to provide user support
• Know how the following ITIL practices contribute to a value stream for user support
• Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
• Understand the use and value of the following across the service value system

Minimum Entry Requirement

Candidates must hold the ITIL® 4 Foundation certificate.