Profile
The aim of the course is to equip the professionals, managers and executives (PMEs) who are
currently working or those intending to make a career switch to the Retail or Tourism industry, with in-depth
knowledge and skills in managing the front-of-house retail or venue management operations. The course emphasises on
the manager's ability and discipline to research, develop and implement initiatives as a business
function that includes identifying and selecting of ideas, conduct pilot testing, refining innovation
strategies and making recommendations for implementation with the support from various
stakeholders.
What You'll Learn
Upon completion of the module, the learners will be able to : • Discover insights to define concepts
for ideas to be generated in response to business trends and consumer needs • Develop process
to facilitate, idea generation and selection, and deliver by communicating selected idea tangibly
through prototyping and story-telling • Iterate selected idea to respond and adapt to business trends
and consumer needs
Minimum Entry Requirement
- Age 21 years or above and have at least 2 years of work experience in supervisory or leadership position.
- Able to speak, listen, read and write Chinese at a proficiency level not lower than GCE 'N' or Hanban BCT (A) score not lower than 241 or BCT (B) score of not lower than 121.
- Possess WSQ Advance Certificate in Retail Operations, WSQ Advance Certificate in Service Leadership, WSQ Advance Certificate in Leadership and People Management (LPM)