Profile
This course aims to:
(1) Equip participants with the application of advanced communication skills to different communication styles, family dynamics and case scenarios
(2) Impart knowledge and skills-set in family negotiation and conflict resolution
(3) Impart knowledge and skills-set in family mediation skills taking into consideration current protective legislation.
What You'll Learn
Social workers are often faced with difficult and challenging situations at short notice especially when there is impasse in family decision-making, mistrust with the healthcare system and dispute between patient and his / her family or between family members.
This module builds on the foundations laid under Family conferencing: Facilitating difficult healthcare conversations and decision-making. The focus is on building advanced skills-set to handle difficult conversations, teach the art of negotiation and mediation to resolve impasses.
Minimum Entry Requirement
Social Workers who have completed Family conferencing: Facilitating difficult healthcare conversations and decision-making or have a minimum of 4 years social work experience preferred.