Profile

To equip staff with the mindset to go the extra mile in providind excellent service. It involves demonstrating the qualities and characteristics of a service professional by projecting a positive and professional image to create a positive guest experience with confidence.

What You'll Learn

Recognise the diverse range of guests and their needs and expectations.
Recognise the impact of one's professional image and persona on the organisation.
1 Project a professional image and persona in accordance with organisational guidelines.
2 Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed guest expectations
Create a positive guest experience by offering customised and personalised service in accordance with organisation guidelines
1 Demonstrate effective communication skills when interacting with guests at the workplace.
Escalate feedback on areas of improvement to enhance the guest experience