CX Leaders – Metrics, Measurements and ROI

LU1: Service Quality and Customer Satisfaction Analysis

LU2: Communicating Service Quality and Customer Satisfaction Results

LU3: Implementing Service Improvement Plans

What You'll Learn

LO1: Determine Organisation's performance through service quality and customer satisfaction data analysis

LO2: Communicate service quality and customer satisfaction findings effectively to relevant stakeholders.

LO3: Implement improvement plans to effectively address service performance gaps to enhance overall service quality.

Minimum Entry Requirement

Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.