Customer Service and Communication

On completion of the module, students should be able to apply communication skills in speaking, listening, interpreting and responding face-to-face, over the telephone and in writing in a customer service setting, build rapport with customers, sell tourism products and services as well as handle service breakdown and recovery.

What You'll Learn

On completion of the module, students should be able to apply communication skills in speaking, listening, interpreting and responding face-to-face, over the telephone and in writing in a customer service setting, build rapport with customers, sell tourism products and services as well as handle service breakdown and recovery.