Profile
The Grievance Handling Course aims to equip middle management, managers, reporting officers, and HR executives with the skills and knowledge necessary to handle employee grievances confidently and effectively. The course covers a comprehensive range of topics, including understanding the nature and types of grievances, the role of people managers, creating awareness of the Workplace Fairness Act (WFA), and developing a structured framework for handling grievance-related conversations.
What You'll Learn
Participants will learn investigation processes, strategies for closing grievances amicably, and the escalation process when necessary. The course also emphasizes the role of HR in grievance handling, collaborating with union representatives, and implementing grievance handling procedures in the workplace.
By leveraging the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) resources, the course ensures that participants are well-prepared to manage grievances in accordance with the Tripartite Standards, promoting fair and responsible employment practices.