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Discover how Retrieval-Augmented Generation (RAG) and agentic Artificial Intelligence (AI) are revolutionising customer and user experiences.

From chatbots (conversational AI) to intelligent assistants, participants will explore techniques for designing AI-driven interactions that are both context-aware and human-centric. Participants will also gain an understanding of the ethical considerations and reliability testing required for deploying AI solutions in real-world scenarios.

What You'll Learn

At the end of this 2-day course, participants will be able to:

Understand the fundamentals of Retrieval-Augmented Generation (RAG) and agentic Artificial Intelligence (AI) in Customer Experience (CX)/ User Experience (UX) contexts
Design conversational flows and user interactions that leverage machine learning insights
Address ethical, privacy, and bias concerns in AI implementation.
Evaluate AI-driven user experiences through continuous testing and user feedback.