- Leverage on organisational resources when engaging with customers over various " ̈platform" ̈s
- Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
- Escalate feedback received over various platforms using appropriate channels and in accordance with the organisation's guidelines" ̈
- Identify and suggest areas of improvement that may arise out of one's interaction with customers" ̈
- Adhere to code of ethics when handling customers over various platform" ̈
- Keep abreast of changes in organisational resources used when engaging customers.
What You'll Learn
Various Customers' preferred way of communications, using company's resources to answer to customers' queries