WSQ Advanced Certificate in Healthcare (Operations)(Classroom, Synchronous and Asynchronous)

• Discuss the quality care standards and methods on maintaining and monitoring the service quality system for patients in a healthcare organization.
• Identify areas of improvement in service quality and to promote organisation initiatives and implement follow up with post audit for continuous improvement.
• Provide clinical teaching and supervision in supporting and developing students and staff clinical skills, knowledge, and competencies in clinical setting.
• Conduct health surveys and recommend screening tests according to prescribed guidelines and written information.
• Assess patients' readiness to adopt recommendations or advice and provide complementary and alternative options to promote health and wellness.
• Discuss the purpose, benefits, and methods of continuous improvement, and recommending continuous improvement initiatives to foster a culture of ongoing growth and progress.
• Determine underlying causes of problems and collaborate with other stakeholders to implement practices and evaluate solutions to refine work processes for greater efficiency and effectiveness at work.

What You'll Learn

The proposed qualifications equip learners with practical skills and underpinning knowledge for upskilling and expanding their competencies beyond their current level. This enables them to function in an expanded job scope of wider and varied tasks to support the healthcare workforce in the workplace,

It further incorporates general skills competencies to build personal attributes, job satisfaction, career advancement opportunities and a growth mindset for self-development and adaptability with the aim to provide service excellence at work

Minimum Entry Requirement

• Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
• Graduate of HMI Institute's WSQ HIGHER CERT IN HEALTHCARE / WSQ HIGHER CERT IN HEALTHCARE SUPPORT (any tracks/specialisations)